Frequently Asked Questions + Policies

PLEASE REMEMBER:

I, Brielle Loughney, (one person) am Little Thimble Thrift & Vintage. This means that I am in charge of sales, finances, photography, marketing, shipping, delivery... You name it, it is my responsibility. I am not Amazon. In most cases, it will take me more than one business day to carefully package and ship your order. I appreciate your patience and understanding. 

WHAT IF I HAVE QUESTIONS ABOUT A PRODUCT?

It is my goal to cover as much as I can within product photos and descriptions, but I realize that you may have additional questions, and I completely welcome them! If you have questions, or would like additional photos, or even videos, please contact me via the online contact form, email, or reach out to me via social media message. 

WHEN CAN I EXPECT MY ORDER?

Once you place your order, I will safely package and ship it within one week. This means that I may ship your order the day after the order is made or one week later. The shipping time is dependent on my business schedule. To be clear, you may not receive the order within that week, especially if it is not shipped until a week later. If you need an order to ship sooner, please reach out via the contact form or via social media message. 

WHY IS MY ORDER IN AN OLD HELLO FRESH BOX?

Sustainability is a huge part of Little Thimble's core. I reuse as much packing material as I can to avoid creating more waste than necessary. That said, you may receive a package in a less than perfect box, envelope or poly bag. Your item may be wrapped in reused bubble wrap, packing peanuts, or newspaper. 

CAN I RETURN ALL OR PART OF MY ORDER?

Due to the one-of-a-kind nature of Little Thimble's products, all sales are final. That said, please be sure to carefully read product descriptions, listed imperfections, and measurements, if applicable. I will be transparent in listings about major product issues (chips, cracks, holes, etc.) if applicable. Minor issues may be noted or lumped in with a more major issue. 

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

If there are issues beyond what was in the listing, and it's clear that something happened during shipping and delivery:

1) KEEP the original box, packaging, packing slip, and damaged item(s)
2) Take photos of them as soon as you can.
3) Submit a claim to the carrier (USPS, UPS, DHL, etc.) as soon as possible. Click on the correct carrier link below to go to their claims submission page.
The sooner to the receive date the claim is submitted, the better. 
4) Notify me of the issue via online contact form, email, or social media message. 

If this does not work, I can submit a claim through the Shopify Fulfillment Network.

If it is clear that the issue was caused by poor packaging (not enough, not fully covered, not given enough buffer space, etc.) we can have a conversation about next steps. I do my very best to properly package breakables, but accidents happen!

Check your shipping label or packing slip for the carrier name and click the appropriate carrier below to submit a shipping claim.  

Submit a shipping claim to USPS
Submit a shipping claim to UPS
Submit a shipping claim to DHL
Submit a shipping claim to DHL Express

WHAT DO I DO IF MY ORDER DOES NOT ARRIVE ON OR WITHIN THE EXPECTED DELIVERY TIME?

If, for some reason, I need more than one week to package and ship your order, I will let you know before that week is over via the contact information you provide at checkout. 

The truth is that sometimes packages go missing, or mail carriers have longer-than-normal delivery times. The latter situation is most often seen around the holidays. If I have shipped your order within a week and it is taking much longer than expected to arrive, please notify me via online contact form, email, or social media message. Then, submit a shipping claim to the appropriate carrier. See links above. If this is unsuccessful, I can submit a claim through the Shopify Fulfillment Network. 

WHAT IS THE QUALITY OF LITTLE THIMBLE PRODUCTS?

Most Little Thimble products are pre-loved, meaning they are used or vintage. There is the exception of items that are new with tags (NWT) and items that are deadstock (vintage items that still have their new tags). Used and vintage items often have imperfections, which, in my opinion, sometimes makes them even more perfect! I will be sure to note major or glaring imperfections in product photos and descriptions. Please note that I do take these imperfections into consideration when pricing as well. 

HOW ARE PRODUCTS PRICED AT LITTLE THIMBLE?

Little Thimble pricing is based mainly off of three perspectives:
1) The price I originally purchased an item for.
2) Market/product research.
3) If any cleaning and/or repairs needed to be made.

Please remember that part of what you are paying for is the time and effort it took to find an item, stage it, clean it fix it, etc. I like a great deal as much as the next person, so I generally try to price Little Thimble products on the lower or median range of what similar items are selling for. 

WHAT FEE DOES LITTLE THIMBLE PAY PER TRANSACTION?

I will pay a 2.9% + $0.30 fee per transaction. This is a fee that the customer does not have to pay. 

WHAT IS THE LOCAL PICKUP ONLY PROCESS?

Step 1 // CHECK AVAILABILITY
Please reach out in one of three ways to express your interest/intention to purchase the product(s):
1) Contact Form
2) Email littlethimblethriftandvintage@gmail.com
3) Instagram DM or Facebook Messenger @littlethimblethriftandvintage

I will respond within one business day on the availability of the product(s). In some cases, the product may sell at Modern Vintage before I get to your message.

Step 2 // PAYMENT
Payment for local pickup only items will be accepted from a variety of third-party options and will not take place directly on the site. These options will be discussed during step one, but will include:
» Venmo
» PayPal
» CashApp
» Apple Pay
» Zelle
» Square
» Payments can also be made at Modern Vintage via credit, debit, cash or check

Please note that sales tax will be included in the final total.

Step 3 // PICK UP YOUR TREASURES
We will discuss your preferred pickup time. You will need to provide your name and phone number to be added to Modern Vintage's pickup list. In general, purchased items can be picked up from Modern Vintage starting the Tuesday following the purchase date unless otherwise discussed. Modern Vintage is open Monday-Saturday, 10 a.m.-6 p.m. with the exception of certain holidays. Please pick up your items within one week of the drop-off date. Sold items are held as a courtesy, as there is limited amount of storage space at the store. If you need longer, just let me know!